Privacy Policy

Horwich Dental Care Centre is committed to protecting and respecting your privacy and to meeting our obligations under the Data Protection Act of 1998. Horwich Dental Care Centre will comply with the law in the collection and processing of personal data and will deal promptly with any subject access request.

We collect data about patients who use our services that is relevant to their healthcare and that allows Horwich Dental Care Centre to deliver its services to our patients. We process personal information about our patients and employees. We will not use your information for marketing purposes.

The types of data we may collect are listed below and we will only use that data in ways relevant to carrying out our legitimate purposes and functions and in a way that is not detrimental to the interests of our patients or employees. Horwich Dental Care Centre will take particular care in the collection and storage of any personal sensitive data. Everyone working within Horwich Dental Care Centre has a legal duty to keep information about you confidential. Similarly, anyone who receives information from us has a legal duty to keep it confidential.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example book an appointment online. This could be in the form of an ad on the Google search results page or a site in the Google Display Network (the Google Display Network lets us place ads on a variety of news sites, blogs and other niche sites across the internet). Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Horwich Dental Care Centre website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can opt out of Google's use of cookies by visiting Google's Ad Settings.

Patient Complaints Procedure

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.

If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. 

Mark Seddon is the Practice Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 3 working days and will aim to provide a full response in writing as soon as practical 

If the Mark Seddon is unavailable, we will take brief details about the complaint and will arrange for a meeting when the person is next available.  We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible only by those who need to know about your complaint.

If the complaint investigation takes longer than anticipated the Mark Seddon will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed.

When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint.

We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.

For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk

You can also contact the Care Quality Commission (CQC) who regulates private and NHS dental care services in England by calling 03000 616161. They can take action against a service provider that is not meeting their standards who may be able to help.

The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on information@gdc-org.uk or by calling 020 7167 6000.

Horwich Dential Centre Ltd, 517 Chorley New  Rd, BL6 6JT

©2023

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