Covid-19 Information

Updated 14.9.21

We are open!

It is important to bear in mind the following when you visit -

  • ​ Due to additional safety measures, we won’t be able to see as many patients each day. 

  • The practice front door will be closed and entrance will only be allowed to patients who have a pre-arranged appointment

  • All appointments (EXCEPT SMILE CONSULTATIONS WHICH ONLY REQUIRE A £40 DEPOSIT, EXAMINATIONS (£75) AND HYGIENE APPOINTMENTS (£70)), ARE SUBJECT TO A MINIMUM FEE OF £125, payable before a patient can attend the practice. This fee is due to restrictions of the number of patients we can see (only a quarter of that previously) and the greatly increased running costs incurred to ensure the practice is a Covid-19 safe environment for our patients and staff. 

 

  • Any additional costs will take the £125 payment into account. (i.e. - a £300 treatment plan would mean an upfront payment of £125, plus an additional payment of £175 after treatment is completed). These changes to our fees are essential to keep our practice viable and ensure we can continue to treat our patients. An updated pricelist has been added to the website.

  • We have increased our opening hours, now offering two late nights to suit the needs of our patients.

  • When patients make an appointment, they will be emailed or text with a link to follow and complete your patient forms - this will include a medical history form and a Covid questionnaire to ensure you have no Covid-19 symptoms firstly.

PATIENT JOURNEY 

 

  • Patient rings for an appointment / practice rings patient to book appointment

  • Practice takes patient’s details to ensure we have email/mobile information

  • Payment is taken to book the appointment

  • Practice sends appointment reminder to email/mobile. Patient must complete online forms prior to visit.

  • 24 hours before, triage questions are asked again to ensure no changes since appointment was booked, and attendance procedure is explained. This is as following:

  • Patient should brush their teeth at home, use toilet and hydrate before attending

  • Patient should only bring essential items with them, and travel alone to the appointment wherever possible

  • Patient should ensure they arrive just before their appointment time, to minimise time spent at reception / in the waiting area

  • Patients will only be able to enter the practice when called by the practice when we are ready for you

  • Patient must use hand sanitiser made available at reception

  • Patients will be met by a member of staff who will check the patient’s temperature. If it is deemed too high, the appointment may be cancelled and rebooked

  • Patient MUST STILL WEAR a face mask/covering when attending, based on government guidance for healthcare settings. Masks are available at reception if anyone arrives without one

  • After the appointment the patient will make any additional payments on their account and book any further appointments if required, and exit the practice

We look forward to seeing you!