Covid-19 Information

****UPDATED 30.6.20****


Dear patients,

We are reopening tomorrow!

As we start taking bookings, the patient journey and experience will look very different to pre-lockdown.

It is important to bear in mind that when we re-open the practice will not be 'back to normal', so here are some changes you can expect when we re-open -

  •  Due to additional safety measures, we won’t be able to see as many patients each day.  We would greatly appreciate if patients can remain patient whilst trying to book in -  we will try and see you as soon as reasonably possible. We will be prioritising patients in pain first, and all enquiries and appointments related to composite bonding will follow as soon as reasonably possible. This includes fractures or repairs, full bonding, and bonding consultations. Hygiene services will resume later.

  • The practice front door will be closed and entrance will only be allowed to patients who have a pre-arranged appointment

  • All appointments (EXCEPT SMILE CONSULTATIONS WHICH ONLY REQUIRE A £40 DEPOSIT) regardless of type or whether patients are under treatment guarantee or not, ARE SUBJECT TO A MINIMUM FEE OF £125, payable before a patient can attend the practice. This fee is due to restrictions of the number of patients we can see (only a quarter of that previously) and the greatly increased running costs incurred to ensure the practice is a Covid-19 safe environment for our patients and staff. This fee also guarantees a minimum 30-minute appointment time for all treatments/appointments.


  • Any additional costs will take the £125 payment into account. (i.e. - a £300 treatment plan would mean an upfront payment of £125, plus an additional payment of £175 after treatment is completed). These changes to our fees are essential to keep our practice viable and ensure we can continue to treat our patients. An updated pricelist has now been added to the website.


  • There will be a £40 PPE charge for Denplan patients, per appointment, whether they are seeing the dentist or hygienist.

  • We will be increasing our opening hours, so we can see as many patients as possible (whilst following government and dental industry guidelines), and to suit the needs of our patients.

  • When patients make an appointment, they will be triaged by us to ensure they have no Covid-19 symptoms firstly. If you are able to attend, we will take the payment of £125 (described above) and book your appointment. We will then ask for your email address to send you an information pack (see below) and a medical history form, which will need to be printed, completed and brought to practice when you arrive for your appointment.

PATIENT JOURNEY (information pack)


  • Patient rings for an appointment / practice rings patient to book appointment

  • Practice takes patient’s details and completes telephone triage re: Covid-19

  • Payment is taken to book the appointment

  • Practice sends patient information form and medical history form via email and text

  • 24 hours before, triage questions are asked again to ensure no changes since appointment was booked, and attendance procedure is explained. This is as following:

  • Patient should brush their teeth at home, use toilet and hydrate before attending

  • Patient should only bring essential items with them, and travel alone to the appointment wherever possible

  • Vulnerable patients should wear a face covering whilst attending

  • Patient should ensure they arrive just before their appointment time, to minimise time spent at reception / in the waiting area

  • Patients will only be able to enter the practice when called / text by the practice when we are ready for you

  • Patient must use hand sanitiser made available at reception

  • Patients will be met by a member of staff wearing PPE who will check the patient’s temperature. If it is deemed too high, the appointment may be cancelled and rebooked

  • If forms have to be signed, patients should bring their own pen with them

  • Any belongings will be placed in a designated area/box

  • Patient will be given a face mask to wear until the end of the appointment

  • At the end of the appointment, the patient should leave the room immediately, dispose of their PPE in a clinical waste bin and sanitise their hands again before leaving

  • Patient will collect their belongings (if any) and make any additional payments on their account, and exit the practice

  • Patients will be contacted by the practice if they require follow up appointments

We look forward to seeing you soon!



Horwich Dental Care Centre Ltd, 517 Chorley New Rd, Horwich, Bolton  BL6 6JT

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